MAAP has a legitimate interest in ensuring that our service meets customer expectations and in improving our customer experience overall. Legal basis: Article 6(1)(f) - Legitimate Interests (improving customer-service quality).
MAAP only use Customer name and contact details to send a one-time survey linked to their recent support interaction. Customer feedback is collected and stored securely, used solely to assess and enhance MAAP’s customer-service quality. Responses are aggregated or anonymised for reporting.