At MAAP, we’re focused on providing support that’s fast, considered and genuinely helpful — wherever you are in the world.
Today, the vast majority of our riders choose to contact us through channels like email, live chat and social messaging. These channels allow our team to respond more efficiently, involve the right specialists when needed, and provide clearer follow-up and resolution throughout the conversation.
Because of this, we no longer offer phone support.
Why we’ve made this change
We want every interaction with MAAP to feel premium, consistent and reliable.
While phone support can work well for some businesses, we found it didn’t allow us to deliver the standard of support we expect from ourselves — or that our riders expect from us.
Phone support also creates situations where customers may be left waiting, miss callbacks, or need to repeat information across multiple conversations. In contrast, our digital support channels allow us to:
- Respond faster during peak demand periods
- Provide clear written updates, attachments and tracking information
- Involve specialists across logistics, warranty, retail or product teams when required
- Resolve most enquiries on first contact
- Support riders globally across multiple time zones
- Keep conversations connected so you don’t need to repeat yourself
Most importantly, it allows our team to spend more time solving problems and less time managing queues or missed calls.
The best ways to contact us
The support menu on the home page gives options for getting in contact. Our Customer team is available through:
- Live chat
- Instagram direct messages
- WhatsApp text and voice memos
- Help Centre resources and self-service tools
These channels are monitored by the same MAAP team, so whichever way you reach out, you’ll receive support from riders and product experts who understand the brand and our products.
Need help right now?
Many common questions can be resolved immediately through our Help Centre, including:
- Order tracking
- Shipping information
- Product and sizing guidance
We have a self service portals where you can manage the following without the need to contact us directly:
- Warranty claims
- Returns
- Exchanges
- Crash replacement claims
If you still need support, our team will always do their best to get you sorted as quickly as possible.
Thanks for riding with MAAP. We appreciate your understanding as we continue improving the support experience for our global community.