> Click here to use the MAAP Returns Portal
The return conditions apply to all items purchased at maap.cc/eu or through MAAP retail stores and proof of purchase must be presented when making your return request, within the return period.
*Please note that items purchased online cannot be returned in-store.
We strive to develop and produce the highest quality products possible. In addition to your statutory rights, if you are not 100% satisfied with your purchase online or in-store, you are entitled to the following options:
Free Returns:
Under our Free Returns policy we offer returns with the following options:
- Refund to the original payment method
- Exchange for an alternative product
- ‘Shop Now’ credit to the value of the original item, to be used against a new purchase
- MAAP Credit to be used online only, to the value of the returned item if you purchased the item on sale.
We are not able to offer refunds for costs incurred by returning garments nor taxes incurred for the shipping of replacements. All returns must be made within 40 days of your receipt date. Refunds available for returns made 14 days from purchase.
Discount codes or gift cards cannot be redeemed when using our returns portal. Refunds will be to the payment method used at purchase, gift cards cannot be refunded to other forms of payment.
When making an exchange you will get the full RRP value of the item you are exchanging (eg: if you used a discount code to buy an item you'll still be able to exchange for an item of the same value).
All orders are dispatched from our warehouse in Amsterdam. Returns are also processed here.
> Click here to use the MAAP Returns Portal
For health and hygiene reasons please wear undergarments when trying your kit on.
Goods must be returned “as-new”, in a saleable condition, be unworn, unwashed and complete with all original tags in original packaging. We reserve the right to refuse refunds for returned items, which are not in saleable condition. All gift cards are non-refundable.
Please make sure all returned items are well packaged for transit. We cannot take responsibility for items damaged or lost in the return transit, we would recommend you purchase insurance with your parcel carrier.
For assistance with your return or exchange click here to email or begin a live chat by clicking the icon at bottom right of the screen.