The return conditions apply to all items purchased at maap.cc/eu or through MAAP retail stores and proof of purchase must be presented when making your return request, within the return period.
*Please note that items purchased online cannot be returned or exchanged in-store.
We strive to develop and produce the highest quality products possible. In addition to your statutory rights, if you are not 100% satisfied with your purchase online or in-store, you are entitled to the following options:
Under our Free Returns policy we offer returns for all full price garments as per the following options:
- Refund to the original payment method
- Store Credit to the value of the returned item if you purchased the item on sale.
Please be aware that our Free Returns policy covers the return of full-priced items within the EU only. Sale Items are excluded from our Free Returns policy, and while these can be returned, the cost of return postage falls to the customer. We are not able to offer refunds for costs incurred by returning garments nor taxes incurred for the shipping of replacements. All returns must be made within 75 days of your receipt date.
All European orders are dispatched from our warehouse in the Netherlands. Returns are also processed here.
While we do accept the return of Sale Items, the purchaser is responsible for the cost of returning the goods to MAAP. Free returns exclude sale items.
MAAP Credit codes to be used online, are issued by default for all return requests of Sale Items. The value of the MAAP Credit code will be valued at the purchase price you paid in your order for the item that you are returning.
No exchanges are offered for sale items, please initiate your return for MAAP credit and then make a new purchase order for the desired new item. Please note: MAAP credits for returned sale items cannot be issued until the original item has been received and processed.
MAAP is an Australian-based company and as a result is governed and construed in accordance with the laws of Victoria, Australia, without regard to its conflict of law provisions, as per our Terms and Conditions page (https://maap.cc/pages/terms-conditions). A more detailed overview of Australian consumer law can be found at 'https://consumerlaw.gov.au/'.
> Click Here to find out how to create a return
For health and hygiene reasons please wear undergarments when trying your kit on.
Goods must be returned “as-new”, in a saleable condition, be unworn, unwashed and complete with all original tags in original packaging. We reserve the right to refuse refunds for returned items, which are not in saleable condition. All gift cards are non-refundable.
Please make sure all returned items are well packaged for transit. We cannot take responsibility for items damaged or lost in the return transit, we would recommend you purchase insurance with your parcel carrier.
If you have any questions, please click here to email us.